IT:

Level 1 support -

Basic ON SITE Support consists of:

Email
Internet issues
Document creation
File deletion and recreation
Help with applications such as Word, Excel, Outlook
Help with Operating systems such as Windows 95, 98, 2000, Me, XP
Installation and SAFE removal of applications
Local virus protection and quarantine options
Physical hardware problems such as monitor, speakers and printers.

Level 2 Support -

Intermediate ON SITE Support consists of:

All Level 1 services except in much greater detail and depth, meeting the need of your computer network
Basic network installation such as protocol, IP configurations, software installation, and network sharing of applications and documents.
PC configuration and settings such as software and/or hardware
Computer consulting and full review of potential business solutions such as B to B recommendations or Business software review.

Level 3 Support -

Advanced ON SITE Support consists of:

Full and complete network support
Full network configuration of all systems and complete requirements as well as support
Full and concise analysis of business networking solutions tailored for your business environment and requirements
Full network installation of all hardware, software, peripheral equipment and networking components